The Role of User Generated Content in Shaping a Business’s Reputation on Social Media: Moderating role of trust propensity

Muhammad Naeem Khan, Mahwish J Khan, Sadaf Kashif

Abstract


This study aims to identify the importance of User Generated Content for businesses and provides insight into the relationship between the propensity of trust and a businesses’ reputation. This research involved a Cross-sectional empirical study on 217 active Facebook users. Linear regression and moderation analysis is conducted using Process macro by Hayes (2012). Results show that Users’ Generated Content plays a vital role in building the reputation of businesses. Furthermore, the propensity to trust modifies this relationship. Online users with a lower propensity to trust behave differently as they tend to surf more and are likely to rely on their contemporaries without verifying the validity of information they are exposed to with a greater emphasis on what their peers say.


Keywords


E-Word of Mouth, User Generated Content, Reputation, Social Network Sites

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Copyright (c) 2021 Muhammad Naeem Khan, Mahwish J Khan, Sadaf Kashif

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

International Journal of Marketing, Communication and New Media

ISSN: 2182-9306

DOI: 10.54663/2182-9306

Qualis Periódicos - CAPES: B2

REBIB: Q2


Indexing:

Web of Science - Emerging Sources Citation Index - Clarivate Analytics

Journal Citation Reports (JCR) 2021, 2022, 2023

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